Who we are
Our website address is https://intro3.lk.
Terms and Conditions
Welcome to Intro3 RingIN Tone Service. Our experienced and talented professional team helps you from scratch to install a friendly welcome caller tune for your company.
This Terms and Conditions agreement acts as a legal contract between the Intro3 company and the customer.
If you are accessing or using the Services on behalf of a business or entity, you will need to provide your business information to us to customize your RingIN Tone feature.
Privacy and information
We take the protection of your privacy very seriously, and hence we accord all information related to your request with high standards of data protection. You can read our Privacy Policy for more details.
Service and production process
Once you have provided your business information to us, our staff will send you a structural soft copy of your ringtone. There will be no charge.
After you confirm the full transcript, we will send you the audio transcripts required to create your ringtone via WhatsApp for selection.
After confirming the audio transcripts, we will send you our Intro3 company corporate invoice.
Payments and advance
We will initially charge an advance on the amount in that invoice. This advance is for the audio voice script of your ringtone and is non-refundable.
We will notify you of all charges when setting up the ringtone facility. Please make sure you are fully aware of the charges before confirming your ringtone.
Customer information and activation
After our company gives you your ringtone, you must provide us with the data required by our Intro3 organization. We request this information in order to activate your ringtone in the relevant telephone network.
You must make sure that you provide the information we request. Upon receipt of the information required to activate your ringtone account, we will notify you to pay your remaining balance.
After that notice, you must pay the amount due in addition to the advance. Your ringtone account will not be activated until the full amount is received by the company for any reason.
Network activation and charges
After we submit the data related to your ringtone facility to the relevant telephone company, you will have to wait until that account is activated. The relevant telephone company decides the activation time, so dates given by us may be approximate.
After activating your ringtone facility, you must agree to the charges incurred by the relevant telephone company. All fees are subject to government taxes.
Intro3 only offers the service of adding the ringtone facility to your phone from the existing telephone networks in Sri Lanka. We are not responsible for any changes that may occur after activating the ringtone facility. All charges are subject to the telephone charges of the relevant telephone company.
Voice track changes
The voice track will be processed from your transcript at our institution and we will send it free of charge only if there is a change related to the transcript. If you re-enter something that is not relevant to the transcript received by us, you will have to pay for the voice again.
About Intro3 support
Intro3 is a government-recognized online service provider. You can access your information on our website or through our telephone lines during our support hours: Monday–Saturday · 9:00 AM–6:00 PM.
Contact: 0117 255 557 | 0777 645 510 | info@intro3.lk
Last Update: 2023-05-30